Job Responsibilities

• Provide L1 support for hardware and software needs through a ticketing system
• Track customer issues and resolutions
• Walk the employees through the problem-solving process
• Direct unresolved issues to the next level of support personnel.
• Record events and problems in service management software
• Pass on any feedback or suggestions by employees to the appropriate internal team.
• Assist in management of identity and access management in accordance with established policies and procedures
• Determine the best solution based on the issue and details provided by employees